Insight 2 Value offers Customer Workflow solutions for Insurance Companies.
We create solutions which are designed to help organisations take advantage of emerging technologies and tackle the long-standing challenges of claims management, complaints, investigations and customer service in a fresh new way.
With the power of workflow, automation and AI, you can simplify your insurance operations and make insurance easier for everyone.
Customers – no barriers to making contact. Self-service options and enquiries can be made 24/7 and are dealt with seamlessly across multiple channels – from chatbots, email, phone, web forms, social media to postal mail.
Customer Service teams – insight into everything they need to resolve an issue with workflow automation and a case-based approach, access to all the required information, all inbound communications into one in-basket, suggested tasks and processes to follow, more interesting work as mundane and repetitive tasks can be automated. Gen AI can assist with chat summarisation, case summarisation and resolution notes.
Managers – workloads of customer service staff can be managed effectively, and decisions can be made correctly, defensibly (with an audit trail) and in line with any regulatory oversight.
Business transformation teams – insights into how the business is performing, adjustments to processes can be easily implemented without burdening IT departments, ability to focus on resolving the root causes behind complaints and attempted fraud. Digitising processes leads to faster and more accurate underwriting and claims experiences.
Arrange a meeting with us to talk about one or more of your challenges, and let’s get started.
Watch the ServiceNow Video: How can ServiceNow enhance the Insurance Value Chain?
